At Trustania, we are deeply committed to supporting victims of human trafficking and ensuring their rights are protected throughout the background check process. We fully adhere to the Consumer Financial Protection Bureau (CFPB) guidelines and the Fair Credit Reporting Act (FCRA), making it our priority to remove any harmful or inaccurate information that may have been caused by trafficking experiences.

Steps to Request the Removal of Information from Your Background Report

If you are a victim of human trafficking and need to remove harmful information from your background report, please follow the steps below:

1. Verify Your Identity To start the process, we will need to confirm your identity. This can be done in one of two ways:

   • Match with Your Consumer File – Please provide your full legal name (first, middle, last), any former names, and either your complete Social Security number or date of birth.
   • Additional Identity Documentation – You may also submit government-issued ID (e.g., driver’s license, passport), recent utility bills, or other documents to prove your identity. You may also be asked to answer security questions related to your information.

2. Submit Proof of Human Trafficking Victim Status To support your request, you need to provide documentation proving your victim status, such as:

   • A formal determination from a government entity (Federal, State, or Tribal authority).
   • A statement from a non-governmental member of a human trafficking task force or an authorized victim service provider.
   • A self-attestation signed or certified by a Federal, State, or Tribal entity, a court, or an authorized representative, confirming your status as a victim of human trafficking.

3. Identify Specific Information to Be Removed Clearly point out the specific information on your background report that is related to human trafficking and should be blocked. This helps us to address only the necessary items.

Where to Send Your Information

• By Mail: Trustania
  Attn: Compliance – Human Trafficking

• By Email:
  [email protected]
  When emailing, include your preferred contact details (email or mailing address) where we can send our final decision. For questions or updates, feel free to reach out to our Applicant Assistance team at [Your Contact Number] or [email protected]. Our office hours are 8:00 AM – 6:00 PM EST.

Our Information Blocking Process

Once we receive your request, Trustania will take action to block the requested information within four days. If we require additional details to process your request, we will contact you within five days. Our team will make a final decision within 25 days. We will inform you of our decision within five days, specifying whether the information will remain blocked or be restored.